Returns

We want you to be delighted with every order. If something is not right, we are here to make it right.

Your 14-day right to return

In line with EU consumer law, you may withdraw from your purchase within 14 days of receiving it, without giving a reason. Simply let us know within that period and return the item to us.

Condition of returned items

To be eligible for a refund, items should be unused, in their original condition and packaging. For reasons of health, safety and food hygiene, the following cannot be returned once opened or unsealed:

• Food products, including olive oil, honey and other edibles.
• Natural cosmetics and personal-care items.
• Personalised or custom-made gift packages.

This does not affect your statutory rights if an item is faulty or not as described.

How to make a return

• Email us at [email protected] with your order number and the item you would like to return.
• We will confirm the return address and explain the next steps.
• Pack the item securely and send it back to us. Unless the item is faulty, return shipping is arranged and paid by you.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method through Stripe, normally within 14 days. Depending on your bank, it can take a few extra days for the money to appear on your statement.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or not what you ordered, please contact us at [email protected] within 48 hours of delivery, ideally with a few photos. We will arrange a replacement or a full refund, including any return shipping costs, at no charge to you.

Still have a question?

Our team in Rethymno is happy to help. Email us at [email protected] or call +30 2831 055176 and we will get back to you as soon as we can.

26–28 Souliou Str., Rethymnon, Crete, Greece